After interviewing several companies to install tile in our pool house and pool deck, we made the decision to engage your company due to the professionalism, excellent follow-up, commitment for doing things the right way and knowledge by Joe Evans. Before the first tile was laid, Joe took it upon himself to research alternative ways to install our tile to accomplish our objective of ensuring our tile lasted for many years to come. While I am sure Joe will admit and Luis will second, the tile we selected was unique and the installation posed many hurdles due to the unique tile we selected. That said, the combination of Joe’s leadership coupled with Luis and his crew’s command of the project was awesome to watch come together.
Speaking of Luis, what a joy it was to work with him and his crew. Having worked with many companies/tradesman around the area over the last few years of our renovation, I can’t think of anyone who has worked at our house that I have enjoyed more than Luis and his crew. While their work is second to no one, they were an absolute joy to have onsite. They worked extremely hard, were polite, cleaned up after themselves and went above and beyond at every step to ensure the end product was something we could all be proud of.
As with any project that was as extensive as ours, unforeseen issues came up that were not foreseen at the outset. That said, Joe and Luis took each one in stride, communicated effectively and solved every one of them. In the future, due to the experience we had with Joe and Luis, your company will be our first and only call for any project we do.
Like you, I work in a client facing, service related industry. As the leader of your organization, your leadership, training programs and communication to everyone that works for you must be top-notch. Thank you for everything you instill in your employees to deliver the world class client experience our family experienced working with your company.
My best to you on your continued success.